- Buying Requests
- My MedWOW
- About Us
Responding to Buyer’s Requests
Sellers are immediately notified upon receiving requests from buyers who are interested in their posted items. Notifications are sent to a seller’s email address and can also be accessed from the ‘Requests Received from Buyers’ screen on My MedWOW, under the ‘Messages’ tab.
You must be registered and logged into MedWOW in order to receive and respond to requests from buyers.
a.) Item Price - if the buyer requested a price quote or to negotiate the item’s price, you can respond to him/her with a new or discounted price for the item. Simply fill in the ‘Suggested Unit Price’ field, select your currency, and select whether you would like the price to apply to ‘All MedWOW users’ or only to ‘This specific user’. If the buyer requested to negotiate the item’s price and you are not interested in discounting it, select the ‘I can’t discount the item’s price’ checkbox.
b.) Add Images - if your listing did not contain images of your item, you can respond to a buyer’s image request by selecting the ‘browse’ button and uploading images of this item, or by selecting the ‘I don`t have images of this item’ checkbox.
c.) Send the manufacturer specifications to the buyer - you can send the manufacturer specifications to the buyer by either uploading a file with the manufacturer specifications or entering the URL where the manufacturer specifications are available. You can also select the ‘I don`t have the manufacturer specifications of this model’ checkbox if you don’t have them available.
d.) Answer questions regarding this item - you can answer the questions that the buyer asked by selecting the appropriate pre-phrased answers from the dropdown selections beside each question, or by selecting the ‘Not Relevant’ or ‘Unknown’ checkboxes beside each question if you don’t know the answer or if it is inapplicable.
e.) My Message to the Buyer - you can write a message to the buyer in this section if he/she asked you a question, or if you would like to provide the buyer with any further information that cannot be included through the other responses available. Please refrain from including personal and/or business contact information in your messages.
3. Select ‘Continue’ to submit your response(s).
4. A notification regarding your response(s) will be sent to the buyer.